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Welcome to Disclosure Services

Helping you get Criminal Record checks since 2002

Disclosure Services provides online Basic, Standard and Enhanced Criminal Record checks (formerly CRB checks), one-click Route Two background checking and PVG scheme membership for Scotland.  This is achieved via a suite of tools enabling fast, accurate applications, real-time application tracking, easy reporting and more. Our friendly, experienced team support clients throughout the criminal record process.

Our broad range of clients represent all areas of service, commerce, and industry in private, public, charitable and not-for-profit organisations. Our primary goal is to support our clients with timely, accurate information and the expert personal service we provide to assist in fulfilling your regulatory and compliance requirements.

We provide On-line Criminal Record checks via the Disclosure & Barring Service (formerly CRB) e-Bulk e-application process or via the  paper application route.

Latest news…

Guidance: Quality assurance framework, version 9 (QAF v9)


Updated: Added quality assurance regime for police disclosure units. Also added AT12 dispute result form and guidance.

QAF version 9 was developed to support the DBS Update Service. QAF version 9 is built upon the foundations of version 8, which reflected the changes brought about by the Protection of Freedoms Act 2012.

Version 9 also includes process maps and general guidance for considering offences which may be removed by the filtering of old and minor convictions, cautions, reprimands and warnings.

Official Statistics: Service standards for DBS checks, referrals and barring


Updated: Data added for June 2016.

DBS checks

As part of our commitment, we will aim for:

  • 95% of all disclosures to be issued within 8 weeks from receipt
  • 0.02% or less sample check error rate for disclosure certificates (rolling 12 months)

Referrals and barring

We will aim to make sure:

  • 65% of barring cases are closed within 3 months
  • 0.5% or less sample check error rate for barring decisions (measured against rolling 12 months, available March 2016)

Police disclosure units

You can also read about how police disclosure units have performed against published service standards.

Official Statistics: DBS checks: police performance summary


Updated: Data added for May 2016.

You can use online tracking to check the progress of your DBS application.

If you have any further queries you can contact us.

Police performance

If you have applied for an enhanced DBS check, we are required to ask the police if they have any relevant locally held information about you which they reasonably believe to be relevant, and should therefore be disclosed as part of the DBS check.

The performance of each police force contacted can impact on our ability to meet our performance targets.

The performance service standards between the DBS and each police force are:

  • 85% of checks must be completed in 14 days
  • 90% of checks must be completed in 18 days*
  • 95% of checks must be completed in 25 days
  • 100% of checks must be completed in 60 days

*Failure to achieve this target may affect our ability to meet our public service standard target for enhanced DBS checks.

Please note: An enhanced criminal record check may be sent to any number of police forces, not just those with responsibility for policing the area where the applicant lives, to carry out searches of locally held information.

Factors affecting police performance

Past police performance is not indicative of current or future performance. Performance can vary month-by-month as a result of any combination of the following factors:

  • demand - fluctuations in demand for DBS checks, over and above anticipated volumes (police are staffed and resourced according to forecast application intake volumes)
  • staffing - local recruitment and retention issues
  • systems/process - system changes, additions, upgrades and associated changes to processes and practices (including those that arise from changes in legislation and from government directives)

The police performance against these service standards is published on a monthly basis.

Use the tabs along the bottom of the document to view monthly statistics.

Read more…