Disclosure Services - DBS Checks - CRB Checks - Criminal Record Checks

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Welcome to Disclosure Services

Providing DBS (DBS) Criminal Record checks since 2002

Disclosure Services provides online Basic, Standard and Enhanced DBS Criminal Records Checks (formerly DBS checks), Disclosure Scotland Criminal Records ChecksAccessNI Criminal Records Checks, including one-click Route Two background checking and PVG scheme membership for Scotland.  This is achieved via a suite of tools enabling fast, accurate applications, real-time application tracking, easy reporting and more. Our friendly, experienced team support clients throughout the criminal record process.

Our broad range of clients represent all areas of service, commerce, and industry in private, public, charitable and not-for-profit organisations. Our primary goal is to support our clients with timely, accurate information and the expert personal service we provide to assist in fulfilling your regulatory and compliance requirements.

We provide On-line Criminal Record checks via the DBS (Disclosure and Barring Service) (formerly DBS - Criminal Records Bureau) e-Bulk e-application process or via the paper application route.


Latest news…

Detailed guide: DBS disclosure representations process


Updated: Representations template letter updated.


In certain circumstances, if the Chief Officer of a relevant police force is considering the release of information regarding an applicant, the subject of the information may be given the opportunity to provide representations about the information that is being considered for release.

This is only applicable in certain circumstances, such as:

  • if it is unclear whether the position for which the applicant is applying requires the disclosure of such information
  • where the information may indicate a state of affairs that is out of date or no longer true
  • if the subject has never had a fair opportunity to answer the allegation(s)
  • if the subject appears unaware of the information being considered for disclosure
  • if the facts are unclear and in dispute

Supreme Court judgement

The need for representation was highlighted in a Supreme Court judgement on 26 October 2009 that considered the impact of the information released by the police on the applicant, as part of the enhanced DBS check process. The court referred to the role of the Chief Officer, who is required to:

  • determine if information might be relevant to the application
  • determine if the information ought to be included

The court focused on the second element and considered the impact that the release of information could have on an applicant, if the Chief Officer did not properly assess if the information ought to be included.

The process of making representations means that where a force considers that the information intended for disclosure may be regarded as false, unreliable or out of date, or where the outcome is not known, the subject should be able to review the information and make representations about the information and its proposed release.

Subsequent to the Supreme Court judgement, the case of R (B) v Derbyshire Constabulary, 16 September 2011, provided further insight into the matter:

typically, where a Chief Officer is considering the issues of an ECRC, it is likely to be appropriate for him to afford the applicant an opportunity to make representations, unless, for example, the facts are clear and not in dispute

Munby LJ, R (B) v Derbyshire 2011.

To support this process, part of the Quality Assurance Framework (QAF v9) has been updated to reflect the judgement.

The process

The representations process will operate within the Quality Assurance Framework (MP7 and MP8 stages the final part of the process), undertaken by senior practitioners and the Chief Officer of the relevant force.

Where the Chief Officer considers that representations should be afforded:

  • the force should inform the subject that they require them to either view the proposed disclosure text, or provide further information for the purpose of representations
  • the force should inform the subject that written representation is available
  • the force should provide two copies of the appropriate representation letter the subject will keep one copy for their own records
  • the force should issue a reminder letter to the subject if no response is received within the specified time


The force must send the proposed disclosure text or details of the information required, within two copies of a standard agreed template letter, accompanied by applicant guidance.

The force must monitor the delivery status and record the date of receipt by the subject. The letter will advise the subject that they have 14 days from receipt to review the content and provide written representations. A specific postal address for return should be provided within the body of the letter by the force.

If the subject does not respond within 14 days of signing for receipt, the force must issue a reminder letter and provide a further 7 days for response. The force will advise that if no response is made within 7 days, the proposed disclosure text will be released on the enhanced DBS certificate.

In each instance, the force must record the details (the rationale for offering representation; the dates sent/received; the subject response; and the rationale for the decision outcome) with their QAF audit trail documentation.

Guidance: DBS update service: applicant guide


Updated: Welsh translation added for update service payment information.

You can join the update service when you next apply for a DBS check, and you may never need to apply for another one again.

Currently, the update service is only available for standard and enhanced checks. You cannot use the update service for a basic check.

Log in to the update service if youve already joined.

Payment for the update service

Payment for the update service will automatically be collected 14 days prior to your subscription end dat,e using the card details you previously provided. Successful payment will result in your subscription being updated and extended for another year.

If your card details have changed, you can update your payment details by logging in to your account, navigating to the screen which allows you to view your correspondence details and selecting the renew subscription link.

If your payment is unsuccessful, you will receive an email notification which will tell you when payment is due and how to make the payment.

Payment for the update service (Welsh)

Bydd taliad am y gwasanaeth diweddarun cael ei gasglun awtomatig 14 diwrnod cyn y dyddiad y dawch tanysgrifiad i ben, gan ddefnyddio manylion cerdyn a ddarparwyd gennych ynghynt. Bydd taliad llwyddiannus yn arwain at ddiweddaruch tanysgrifiad ai ymestyn am flwyddyn arall.

Os yw manylion eich cerdyn wedi newid, gallwch ddiweddaruch manylion talu drwy fewngofnodi ich cyfrif, mordwyo ir sgrn syn eich caniatu i weld manylion eich gohebiaeth a dewis y ddolen adnewyddu tanysgrifiad.

Os nad ywch taliad yn llwyddiannus, byddwch yn derbyn hysbysiad drwy e-bost a fydd yn dweud wrthych pryd fydd taliad yn ddyledus a sut i wneud y taliad.

Guidance: Handling of DBS certificate information


Updated: Further amendments made in line with GDPR

Secure storage, handling, use, retention and disposal of Disclosure and Barring Service (DBS) certificates and certificate information.

Read more…