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Call us on +44 (0) 1691 66 22 55
UK Text Relay / Textphone 18001 01691 662255


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Welcome to Disclosure Services

Providing DBS (CRB) Criminal Record checks since 2002

Disclosure Services provides online Basic, Standard and Enhanced DBS Criminal Records Checks (formerly CRB checks), Disclosure Scotland Criminal Records ChecksAccessNI Criminal Records Checks, including one-click Route Two background checking and PVG scheme membership for Scotland.  This is achieved via a suite of tools enabling fast, accurate applications, real-time application tracking, easy reporting and more. Our friendly, experienced team support clients throughout the criminal record process.

Our broad range of clients represent all areas of service, commerce, and industry in private, public, charitable and not-for-profit organisations. Our primary goal is to support our clients with timely, accurate information and the expert personal service we provide to assist in fulfilling your regulatory and compliance requirements.

We provide On-line Criminal Record checks via the DBS (Disclosure and Barring Service) (formerly CRB - Criminal Records Bureau) e-Bulk e-application process or via the paper application route.

Latest news…

News story: DBS Christmas and New Year opening hours 2016


Our call centre will be closed at certain times, but you can still access our online services as normal.

You can use online tracking and the update service throughout Christmas and New Year, 24 hours a day.

Well operate a normal service up to Friday 23 December.

DBS call centre: 03000 200 190

Date Opening hours
Saturday 24 December 10:00 15:00
Sunday 25 December (Christmas day) Closed
Monday 26 December (Boxing day) Closed
Tuesday 27 December (Christmas day substitute) Closed
Wednesday 28 December 08:00 18:00
Thursday 29 December 08:00 18:00
Friday 30 December 08:00 18:00
Saturday 31 December 10:00 15:00
Sunday 1 January (New Years day) Closed
Monday 2 January (New Years day substitute) Closed
Tuesday 3 January 08:00 - 18:00

Collection: Migration transparency data


Updated: Updated migration transparency data collection for November 2016.

These documents include performance data related to areas in the Home Office business plan, which lists the key input and impact indicators relating to borders and immigration and HM Passport Office. Input indicators show the full costs of these activities. Impact indicators measure the extent to which policies and activities are having the intended effect.

These documents also include data on borders and immigration activity which has been regularly requested from the Home Office by the Home Affairs Select Committee. Following data quality issues found during the preparation and production of Transaction Explorer data in the first quarter of 2016, the Home Office suspended the publication of Transaction Explorer data to carry out a thorough review of all the data sets. As well as thoroughly reviewing the latest quarters data, we are reviewing Historical Transaction Explorer data which should be viewed with caution. Once this review is completed we intend to publish any revisions to data as part of later publications.

Data relating to Performance against service standard in relation to replies to MP further action cases for UKVI, Immigration Enforcement and Border Force will be removed from the next quarterly publication which is scheduled for February 2017.

General statistics on immigration are in the Migration statistics collection.

Official Statistics: Service standards for DBS checks, referrals and barring


Updated: Added data for October 2016.

DBS checks

We aim for:

  • 95% of all disclosures to be issued within 8 weeks from receipt
  • 0.02% or less sample check error rate for disclosure certificates (rolling 12 months)

Referrals and barring

We will aim to make sure:

  • 65% of barring cases are closed within 3 months
  • 0.5% or less sample check error rate for barring decisions (measured against rolling 12 months, available March 2016)

Police disclosure units

You can also read about how police disclosure units have performed against published service standards.

Read more…