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Providing Criminal Record checks throughout the UK
Call us on +44 (0) 1691 66 22 55
UK Text Relay / Textphone 18001 01691 662255


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Welcome to Disclosure Services

Helping you get Criminal Record checks since 2002

Disclosure Services provides online Basic, Standard and Enhanced Criminal Record checks (formerly CRB checks), one-click Route Two background checking and PVG scheme membership for Scotland.  This is achieved via a suite of tools enabling fast, accurate applications, real-time application tracking, easy reporting and more. Our friendly, experienced team support clients throughout the criminal record process.

Our broad range of clients represent all areas of service, commerce, and industry in private, public, charitable and not-for-profit organisations. Our primary goal is to support our clients with timely, accurate information and the expert personal service we provide to assist in fulfilling your regulatory and compliance requirements.

We provide On-line Criminal Record checks via the Disclosure & Barring Service (formerly CRB) e-Bulk e-application process or via the  paper application route.

Latest news…

News story: Fee display on DBS certificates

Fri, 22 May 2015 12:11:39 +0000

From 31 May 2015 all standard and enhanced DBS certificates will show if a fee has been charged by the DBS.

DBS fees are:

  • 26 for a standard check
  • 44 for an enhanced check
  • 44 for an enhanced with barred list check

Applicants dont pay a fee to us for volunteer positions; however these checks are processed in exactly the same way as those for a paid position.

This change will let you see whether the DBS certificate was issued for a paid role or a volunteer role. The new text will show at the top left-hand side of the certificate stating either No DBS fee charged or DBS fee charged.

DBS fee charged image (JPEG, 78.2KB)

No DBS fee charged image (JPEG, 66.2KB)

An administration fee may be charged by the organisation that submits your DBS check application to us. This is separate to the DBS fee.

If you think that the fee charged text is wrong on your DBS certificate you need to speak to the person who submitted your application to discuss what has been charged.

After this, if the fee text on your certificate needs further investigation you can contact us.

News story: Changes to the DBS ID checking guidelines

Thu, 30 Apr 2015 09:32:57 +0000

From 8 June 2015 the Driver and Vehicle Licensing Agency (DVLA) will not issue the paper counterpart to the photo-card driving licence.

We will update our identity checking guidelines soon to include this change. A photo-card driving licence issued by the DVLA without the paper counterpart will be classed as a group 1 primary identity document.

There will be no need to view the paper counterpart for driving licences issued before the date of the change. These are minimum ID requirements and will not impact how you validate an applicants identity.

You can read the DVLA driving licensing changes news story to find out more.

Guidance: DBS home based positions guide

Fri, 27 Mar 2015 15:09:00 +0000

Guidance about home based positions with a flowchart and case studies as supporting documents.

The guidance relates to question x66 on the DBS application form: does this position involve working with children or adults at the applicants home address?

It was produced in consultation with Department of Health (DH) and Department for Education (DfE) and can be used from the 27 April 2015.

News story: New address and telephone numbers for the DBS

Mon, 09 Mar 2015 09:15:00 +0000

Updated: Added a new postal address for DBS customer services.

From Monday 9 March you can get in touch with us on our new numbers.

DBS helpline: 03000 200 190

Welsh language line: 03000 200 191

Minicom: 03000 200 192

International: +44151 676 9390

The current 0870 numbers we use cost between 2p-10p from a landline and 21p-41p from a mobile. Our new 0300 numbers cost the same to call as 01 or 02 landline numbers.

By law, 0300 numbers must be included in tariff bundles including free minutes for mobile and landline packages.

The old 0870 telephone numbers will not be switched off for at least six months to allow you time to adjust, but please start using any of the DBS 0300 numbers from today.

If you are an employer and have any correspondence displaying the DBS customer service numbers, please make sure you update it to show the new 0300 numbers.

We have also updated our PO Box address for customer services. You can start sending completed DBS application forms to:

DBS applications
PO Box 3961
Wootton Bassett

We will continue to look for ways to improve your experience, and will listen to your feedback as part of our commitment to delivering excellent customer service.