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Providing Criminal Record checks throughout the UK
Call us on +44 (0) 1691 66 22 55
UK Text Relay / Textphone 18001 01691 662255


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Welcome to Disclosure Services

Helping you get Criminal Record checks since 2002

Disclosure Services provides online Basic, Standard and Enhanced Criminal Record checks (formerly CRB checks), one-click Route Two background checking and PVG scheme membership for Scotland.  This is achieved via a suite of tools enabling fast, accurate applications, real-time application tracking, easy reporting and more. Our friendly, experienced team support clients throughout the criminal record process.

Our broad range of clients represent all areas of service, commerce, and industry in private, public, charitable and not-for-profit organisations. Our primary goal is to support our clients with timely, accurate information and the expert personal service we provide to assist in fulfilling your regulatory and compliance requirements.

We provide On-line Criminal Record checks via the Disclosure & Barring Service (formerly CRB) e-Bulk e-application process or via the  paper application route.

Latest news…

Guidance: DBS home based positions guide

Fri, 27 Mar 2015 15:09:00 +0000

Guidance about home based positions with a flowchart and case studies as supporting documents.

The guidance relates to question x66 on the DBS application form: does this position involve working with children or adults at the applicants home address?

It was produced in consultation with Department of Health (DH) and Department for Education (DfE) and can be used from the 27 April 2015.

News story: New address and telephone numbers for the DBS

Mon, 09 Mar 2015 09:15:00 +0000

Updated: Added a new postal address for DBS customer services.

From Monday 9 March you can get in touch with us on our new numbers.

DBS helpline: 03000 200 190

Welsh language line: 03000 200 191

Minicom: 03000 200 192

International: +44151 676 9390

The current 0870 numbers we use cost between 2p-10p from a landline and 21p-41p from a mobile. Our new 0300 numbers cost the same to call as 01 or 02 landline numbers.

By law, 0300 numbers must be included in tariff bundles including free minutes for mobile and landline packages.

The old 0870 telephone numbers will not be switched off for at least six months to allow you time to adjust, but please start using any of the DBS 0300 numbers from today.

If you are an employer and have any correspondence displaying the DBS customer service numbers, please make sure you update it to show the new 0300 numbers.

We have also updated our PO Box address for customer services. You can start sending completed DBS application forms to:

DBS applications
PO Box 3961
Wootton Bassett

We will continue to look for ways to improve your experience, and will listen to your feedback as part of our commitment to delivering excellent customer service.

News story: New NHS role added to the DBS eligibility guide

Fri, 06 Mar 2015 10:03:33 +0000

An NHS role has been added to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. We have made changes to our eligibility guide to include this addition.

As part of your recruitment process to fill a position within the National Health Service (NHS) in England or Wales where the work involves counter fraud measures, the investigation of offences or security management, you can now ask your existing or potential employee to complete a DBS application form.

This role is in the Exceptions Order so that means you can only submit a Standard level DBS application.

When you submit a Standard level DBS application for this role, you should add other workforce in field x61 on the application form.

You can read our web pages to find out more about the DBS checking process.

Subscribe to our e-database

When you subscribe to our e-database well send you email updates on DBS topics, helping you to keep up-to-date with recent and future changes to DBS processes and services. You can choose as many topics that interest you when you subscribe.

Guidance: DBS certificate reprint guide

Mon, 01 Dec 2014 09:14:00 +0000

Updated: If a DBS certificate was issued more than three months ago (93 days) a reprint can't be processed.

Please note that reprints cant be issued if the original certificate was issued more than three months ago (93 days).