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Welcome to Disclosure Services

Providing DBS (CRB) Criminal Record checks since 2002

Disclosure Services provides online Basic, Standard and Enhanced DBS Criminal Records Checks (formerly CRB checks), Disclosure Scotland Criminal Records ChecksAccessNI Criminal Records Checks, including one-click Route Two background checking and PVG scheme membership for Scotland.  This is achieved via a suite of tools enabling fast, accurate applications, real-time application tracking, easy reporting and more. Our friendly, experienced team support clients throughout the criminal record process.

Our broad range of clients represent all areas of service, commerce, and industry in private, public, charitable and not-for-profit organisations. Our primary goal is to support our clients with timely, accurate information and the expert personal service we provide to assist in fulfilling your regulatory and compliance requirements.

We provide On-line Criminal Record checks via the DBS (Disclosure and Barring Service) (formerly CRB - Criminal Records Bureau) e-Bulk e-application process or via the paper application route.

Latest news…

News story: Use the DBS website to answer your query


Updated: Updated links for the most common queries.

Checking our website will give you an instant answer and its available 24 hours a day, 7 days a week.

Your most common queries include:

If you need more help after checking our website you can call the DBS helpline on 03000 200 190 or email customerservices@dbs.gsi.gov.uk

News story: DBS check delays at the Metropolitan police


Updated: Added information about progress with applications at this police force.

Enhanced DBS checks have to be reviewed by police forces as part of the disclosure service. This is built in to the time it usually takes to process your check.

The Met are resolving a number of issues to meet the backlog of applications. Some applications going to the Met are taking much longer than their 60 day service level target.

We know youll be concerned by this and we understand the impact it can have on applicants and employers.

Were working very closely with the Met to help improve performance and good progress is being made to reduce applications in progress. This reduction is promising, but the level of applications in progress means it will take some time to resolve the issue fully.

If you have an application in progress with the Met, and it has reached 60 days, well automatically escalate your application for you. But, the Met are dealing with applications in date order because of the backlog.

We are sorry for any inconvenience caused and were making every effort with the Met to improve processing times as quickly as possible.

If your application is delayed with another force you can:

  • request that the police escalate your application using online tracking
  • call us on 03000 200 190 and well contact the police to ask if your application can be prioritised

Official Statistics: DBS checks: police performance summary


Updated: Added available figures for July 2016.

You can use online tracking to check the progress of your DBS application.

If you have any other queries you can contact us.

Police performance

If you have applied for an enhanced DBS check, we ask the police if they have any information about you which they reasonably believe to be relevant, and should be disclosed on a DBS check.

The performance of each police force contacted can impact on our ability to meet our performance targets.

The performance service standards between the DBS and each police force are:

  • 85% of checks must be completed in 14 days
  • 90% of checks must be completed in 18 days*
  • 95% of checks must be completed in 25 days
  • 100% of checks must be completed in 60 days

*Failure to achieve this target may affect our ability to meet our public service standard target for enhanced DBS checks.

An enhanced criminal record check may be sent to any number of police forces, not just those with responsibility for policing the area where the applicant lives, to carry out searches of locally held information.

Average turnaround times for DBS checks at police forces

This is taken from the first time a force is sent a check for an applicant, to the last time they close a check for the same applicant, but doesnt include conflict time.

It includes time it may have taken an applicant to respond to any representations requested by police forces, which can impact on the overall time at force. One application could be sent to different forces.

Factors affecting police performance

Past police performance is not indicative of current or future performance. Performance can vary month-by-month as a result of any combination of the following factors:

  • demand - fluctuations in demand for DBS checks, over and above anticipated volumes (police are staffed and resourced according to forecast application intake volumes)
  • staffing - local recruitment and retention issues
  • systems/process - system changes, additions, upgrades and associated changes to processes and practices (including those that arise from changes in legislation and from government directives)

The police performance against these service standards is published on a monthly basis.

Use the tabs along the bottom of the document to view monthly statistics.

Read more…