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Providing Criminal Record checks throughout the UK
Call us on +44 (0) 1691 66 22 55
UK Text Relay / Textphone 18001 01691 662255


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Welcome to Disclosure Services

Helping you get Criminal Record checks since 2002

Disclosure Services provides online Basic, Standard and Enhanced Criminal Record checks (formerly CRB checks), one-click Route Two background checking and PVG scheme membership for Scotland.  This is achieved via a suite of tools enabling fast, accurate applications, real-time application tracking, easy reporting and more. Our friendly, experienced team support clients throughout the criminal record process.

Our broad range of clients represent all areas of service, commerce, and industry in private, public, charitable and not-for-profit organisations. Our primary goal is to support our clients with timely, accurate information and the expert personal service we provide to assist in fulfilling your regulatory and compliance requirements.

We provide On-line Criminal Record checks via the Disclosure & Barring Service (formerly CRB) e-Bulk e-application process or via the  paper application route.



Latest news…

News story: DBS customer research 2015

Mon, 02 Feb 2015 11:05:24 +0000

In the coming weeks, Ipsos MORI will contact some of you on our behalf to ask about your experiences when using our services. Our survey will focus on how we deliver our services, the impacts they have and customer satisfaction overall.

Please take part if you are invited to. Learning about your experiences and understanding your needs is very important to us.

We are committed to the delivery of excellent customer satisfaction and we aim to adapt to your changing needs, using your feedback to make informed improvements.

We look forward to telling you how the survey went and what plans we have in the coming months.

News story: Benefit from joining the DBS update service

Tue, 27 Jan 2015 09:55:37 +0000

Over 300,000 of you have now joined our update service, benefiting from being able to keep your DBS certificate up to date and take it from role to role, where the same level and type of check are required.

Employers have also been taking advantage of free, instant online status checks of individuals DBS certificates where they have joined. Over half a million status checks have been carried out. This means they have not had to apply for a new check and wait for the DBS certificate to come through when they are recruiting someone or if want to carry out a re-check on an individual.

Managing your update service subscription

When you join the update service, you must keep your contact details up-to-date so we can contact you about your subscription if needed. You can do this by logging into your account and clicking the change address details link.

Amending your contact details will not change the address on a linked DBS certificate, but means that we have your most up-to-date contact information.

You can also:

  • view the reference details of any applications and/or DBS certificates linked to your subscription
  • view the update status of any DBS certificate linked to your subscription
  • add and remove applications and DBS certificates. All applications and DBS certificates attached to your subscription must be in the same name
  • view the details of any organisations that have made a status check of your DBS certificates
  • renew your subscription (this option is only available 14 days before your subscription expires)
  • view the status and expiration date of your subscription

More information about the update service is available to read in our guidance collection.

Transparency data: DBS management and board member expenses 2014

Tue, 06 Jan 2015 11:48:00 +0000

Updated: Added management expenses quarter 2 of 2014.

You can see who is part of the DBS senior management team and board on our website homepage.

Quarter 1 expenses: January - March 2014 Quarter 2 expenses: April - June 2014

Statistics: Statistics for criminal record checks, referrals and barring

Tue, 23 Sep 2014 15:06:00 +0000

Updated: Added the performance figures for January 2015.

Criminal record checking

As part of our commitment, we will aim for:

  • 88% of all disclosures to be issued within 40 working days from receipt
  • 99.98% disclosure certificate accuracy

Referrals and barring

We will aim to make sure:

  • 65% of discretionary cases are closed within 63 working days
  • 99.90% accuracy rating when processing barring cases

Police disclosure units

You can also read about how police disclosure units have performed against published service standards.