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Disclosure Services & The British Association of Removers

Disclosure Services are proud to partner with the British Association of Removers (BAR), the trade association for the removal industry that for over 100 years has set professional standards and provided expert training for the removal industry while offering professional information, advice and a dispute resolution service to residential consumers.

About Disclosure Services

Since 2002 Disclosure Services has been processing electronic criminal records checks and assisting a comprehensive range of organisations to make informed recruitment decisions, fulfilling regulatory and compliance requirements, mitigating risk to clients, service users and employees.

Latest News

Forthcoming Infrastructure Upgrades

31 July 2017

In order to maintain robust and comprehensive systems, Disclosure Services are undertaking a major investment in infrastructure for our systems and services.

We're commencing implementation from 1st August 2017 and you may notice small changes to how our Invoices look when you receive them.

We will keep you updated of further system and operational improvements.

Collection: Migration transparency data


Updated: Updated migration transparency data published.

These documents include performance data related to areas in the Home Office business plan.

These documents also include data on borders and immigration activity which has been regularly requested from the Home Office by the Home Affairs Select Committee.

General statistics on immigration are in the Migration statistics collection.

Corporate report: DBS Strategic Plan 2017-2020


Strategic and corporate business plan for the Disclosure and Barring Service.

Detailed guide: Responsible Organisations


Updated: New Responsible Organisation added to list.

A Responsible Organisation (RO) is an organisation registered with the DBS to submit basic checks through a web service.

Responsibilities of a Responsible Organisation (RO)

An RO will capture the details of a basic check application in their system before transferring it to DBS via a web service. You can apply for basic checks with DBS by visiting the website of a Responsible Organisation.

Individuals can also apply for a basic check directly to DBS using our new online application route if they live or work in England or wales, or to Disclosure Scotland if they live or work in Scotland.

An RO is responsible for confirming that:

  • information supplied in each application for a basic check has been checked in line with DBS identity guidance
  • the information provided in support of the basic check is complete and true
  • the applicant has provided consent to submit the application
  • they will pay DBS for basic checks that have been sent to us

Each RO must agree to DBS Terms and Conditions meet our processing standards and have a nominated accountable officer.

Responsible Organisations providing basic check services through DBS

Responsible Organisation Name Website
Access Personal Checking Services Ltd (APCS) www.criminalrecordchecks.co.uk
CRB Disclosure Services Ltd T/A Disclosure Services www.disclosureservices.com
uCheck www.ucheck.co.uk
Northgate HR PeopleChecking www.peoplechecking.com
Staffvetting.com Limited www.staffvetting.com
Verifile www.verifile.co.uk
Vero Screening www.veroscreening.com
Experian Ltd www.experian.co.uk
Hireright Ltd www.hireright.com
Sterling Talent Solutions www.sterlingtalentsolutions.com
Onfido Limited www.onfido.com
Capita Resourcing Ltd www.watchdog.org.uk
Credence Background Screening Limited www.credence.co.uk
Atlantic Data Ltd www.atlanticdata.co.uk
GB Group Plc www.gbplc.com
Complete Background Screening www.cbscreening.co.uk
Procius Limited www.procius.com
UK CRBS Limited www.ukcrbs.co.uk
G4S Secure Solutions www.g4s.com
Personnel Checks www.personnelchecks.co.uk/dbs-crb-checks/basic-disclosure/
Arnold Clark Automobiles Ltd www.arnoldclark.com
Kent County Council County Hall www.kent.gov.uk
Pass Software Ltd www.passtechnology.com
Criminal Record and Barring Service Ltd www.criminalrecordandbarringservice.co.uk
Safe Computing Limited www.safecomputing.co.uk
UTC Aerospace Systems (Atlantic Inertial Systems) www.utcaerospacesystems.com
Wandsworth Borough Council www.wandsworth.gov.uk
Powys County Council www.powys.gov.uk
Nottinghamshire County Council www.nottinghamshire.gov.uk
Buckinghamshire County Council www.buckscc.gov.uk
Agenda Resource Management Ltd www.agenda-rm.co.uk
Due Dilligence Checking Ltd www.ddc.uk.net
The Risk Advisory Group Plc www.riskadvisory.com
Security and Vetting Solutions Limited www.security-vetting.co.uk
Stockport Metropolitan Borough Council www.stockport.gov.uk
Peoplecheck Ltd www.peoplecheck.co.uk
Civil and Corporate Security Limited www.civilandcorporate.co.uk
The Security Watchdog Limited www.securitywatchdog.org.uk/
Royal Mail Group www.royalmailgroup.com
Care Check Ltd www.carecheck.co.uk
Criminal Records Services www.criminalrecordsservices.com
Dorset County Council (Social Services) www.dorsetforyou.gov.uk
Mayflower Disclosure Services www.dbsdirect.co.uk
First Advantage www.fadv.com
Devon County Council www.devon.gov.uk

The list of Responsible Organisations who are registered with the DBS will be updated regularly.

Detailed guide: Track a DBS application


Updated: Information updated regarding how to track basic, standard or enhanced checks.

Enhanced or Standard checks

The person being given a DBS check (the applicant) can track the progress of their standard or enhanced application using the DBS tracking service. They will need their application reference number and date of birth to track the application.

Employers who are registered with DBS can track multiple applications and order blank application forms online.

Basic checks

The person being given a DBS check (the applicant), employers and Responsible Organisations can track the progress of basic checks by using the DBS online account tracking service. They will need the application reference number, applicants surname and date of birth.

Collection: DBS Newsletters


Updated: Last edition of DBS News added

DBS News is a quarterly newsletter for stakeholders.

If you want it emailed to you when it’s published, sign-up to our e-database and tick the ‘DBS News’ topic of interest.

Promotional material: DBS News 2018: Edition One


This edition includes updates on:

  • Keeping our customers satisfied
  • Reflecting on five years of safeguarding
  • New guidelines
  • Are you compliant?
  • Information is key
  • New route for Basics
  • Fair recruitment

News story: Partnership working to tackle fraud


DBS has been made aware that a number of people have been targeted by fraudsters asking them to pay upfront for DBS certificates that never materialised.

Dr Sue Smith, Director of Safeguarding at DBS said:

This sort of scam can be really distressing to those involved and we are keen to do all we can to prevent it. We will be working closely with colleagues in SAFER Jobs to raise awareness of the issue and advising people where to go for more support.

SAFER Jobs is a not-for-profit organisation set up by the Metropolitan Police to raise awareness and combat criminal activities that may be attempted on those seeking a job.

Keith Rosser, Chair of SAFER Jobs, said:

Recruitment fraud takes many guises including paying for background checks, identity theft, premium rate phone interview scams, and even human trafficking and modern slavery. The public can fall for fake jobs advertised online or they can even be ‘head-hunted’ by criminals finding their profiles or CVs online. We are proud of the impact we have had so far but there is still so much more to do to prevent job seekers from falling victim to fraudsters. It is great to be working with the DBS to help raise awareness of the issue and help reduce the number of people falling victim to this crime.

The DBS issue around 4.3 million certificates every year. The type of role you apply for will determine the level of DBS check you are eligible to have carried out. The following are the four levels of check available:

  • Basic check: This is suitable for any role. The certificate will show any unspent convictions and conditional cautions under the terms of the Rehabilitation of Offenders Act 1974
  • Standard check: This is suitable for certain trusted roles such as security guards. The certificate shows both spent and unspent convictions, cautions, reprimands and warnings that are held on the Police National Computer
  • Enhanced check: These certificates show the same information as the Standard but with the addition of further relevant information from the Police.
  • Enhanced with barred list check: This shows the same as an enhanced check plus whether the applicant is on the list of people barred from doing the role.

For a Standard or Enhanced check the person needs to get an application form from the employer who asked them for a DBS check. This would then be submitted to the DBS by an organisation registered to do so. The certificate would then be issued to the individual and it would be up to them to share the information with the potential employer. An individual can request a Basic check on themselves without using an employer, using the DBS online application route.

Dr Smith added:

If anyone is concerned that they are being asked unnecessarily for a DBS check or that the person requesting a check may not be a legitimate organisation, especially if they are asking for money, then they should get in touch with us or SAFER Jobs to discuss their concerns. It is also worth remembering that if you are applying for a volunteer position we process you application for free.

For more information or to raise a concern visit www.safer-jobs.com, alternatively you can contact DBS by email customerservices@dbs.gsi.gov.uk or call the DBS helpline on 03000 200 190 (for Welsh speakers 03000 200 191).

News story: New identity checking guidelines


New identity (ID) checking guidelines have been introduced for standard and enhanced disclosure checks. The new guidelines have been running in parallel with previous guidelines since October 2017. However, the previous guidelines now cease to apply and you must use the new version.

The change is being introduced so that the DBS’s identity checking process is aligned with right to work checks. These state that employers must prevent illegal working in the UK by carrying out document checks on people before employing them to make sure they are allowed to work.

If you have any questions about the changes contact customerservices@dbs.gsi.gov.uk.

Guidance: DBS ID checking guidelines


Updated: Removed old ID checking guidelines

Organisations registered with us need to check the identity of a DBS check applicant as part of the application process. A slightly different process is also part of a countersignatory or lead countersignatory application.

We have two guidance documents to help with each identity check:

  1. ID checking guidelines for DBS check applicants
  2. ID checking guidelines for countersignatory and lead countersignatory applicants

From 8 June 2015, the paper counterpart to the photocard driving licence will not be valid and will no longer be issued by DVLA. Paper driving licences issued before the photocard was introduced in 1998 will remain valid and should not be destroyed.

For the DBS ID checking process this means that just the driving licence photocard needs to be checked, unless an old style paper driving licence is produced (pre-1998).

You can read about the DVLA changes in our news story.

News story: New DBS basic check service goes live


If you need a basic disclosure check for a job in England and Wales, you should apply to the Disclosure and Barring Service (DBS), which now provides the service for England and Wales. If you need a basic check for a job in Scotland, then you should apply to Disclosure Scotland. If you want a check for personal reasons rather than work purposes, you should apply to the relevant organisation for your area – DBS if you live in England or Wales or Disclosure Scotland if you live in Scotland.

If you are an individual applying for your own basic check you will be able to use our new online application route. Alternatively, you can use a ‘Responsible Organisation’ (RO) – a third party registered with DBS – to submit checks on your behalf. A list of Responsible Organisations can be found at https://www.gov.uk/guidance/responsible-organisations.

If you are an organisation applying for a basic check on behalf of an employee or someone else, you can use a ‘Responsible Organisation’ (RO) – a third party registered with DBS . A list of Responsible Organisations can be found at https://www.gov.uk/guidance/responsible-organisations.

It is important that you apply to the right organisation for your basic check, so that the correct Rehabilitation of Offenders Act (ROA) rules are applied. There is a risk of legal action if incorrect ROA rules are applied and impact a recruitment decision.