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Disclosure Services & The British Association of Removers

Disclosure Services are proud to partner with the British Association of Removers (BAR), the trade association for the removal industry that for over 100 years has set professional standards and provided expert training for the removal industry while offering professional information, advice and a dispute resolution service to residential consumers.

About Disclosure Services

Since 2002 Disclosure Services has been processing electronic criminal records checks and assisting a comprehensive range of organisations to make informed recruitment decisions, fulfilling regulatory and compliance requirements, mitigating risk to clients, service users and employees.

Latest News

Forthcoming Infrastructure Upgrades

31 July 2017

In order to maintain robust and comprehensive systems, Disclosure Services are undertaking a major investment in infrastructure for our systems and services.

We're commencing implementation from 1st August 2017 and you may notice small changes to how our Invoices look when you receive them.

We will keep you updated of further system and operational improvements.

Transparency data: DBS register of interests


Updated: Updated documents to July 2017

Register of interests for the board members of the Disclosure and Barring Service (DBS).

You can find out more about DBS board members in the management section.

Guidance: Disclosure and Barring Service (DBS) checks: childcare providers


Updated: Changes to the guidance about signing up to the DBS update service: this is strongly recommended but no longer mandatory.

This factsheet sets out Ofsted’s position on Disclosure and Barring Service (DBS) checks for childcare providers who register with Ofsted and those associated with them, such as people who live in a house where childcare takes place.

Promotional material: DBS News: October 2017


This edition includes updates on:

  • Release 1 (R1)
  • Important update for Basic Responsible Organisations
  • RB Compliance
  • Customer Satisfaction
  • SAFERjobs

News story: Disclosure and Barring Service (DBS) launches new online services


We’ve introduced new digital services for you to use. We know that you’d like more online services, which will improve our processing times and help you manage your information quickly and easily.


Our new online barring system is now available.

Employers and organisations can submit barring referrals online by registering to create an online account with DBS. A DBS account will also enable you to manage your barring referrals online and share information with DBS through our secure government platform.

In addition, anyone who has been referred to DBS can now set up an account to communicate confidentially with us about their case.

Basic criminal record checks

If you need a basic criminal record check for a job in England and Wales or for personal reasons and you live in England and Wales you’ll be able to apply direct to DBS for a basic check from January 2018. As part of the online application you’ll need to prove your identity through GOV.UK Verify. You can also apply now for a check through a Responsible Organisation, which is a third party registered with DBS.

If you need a basic criminal record check for a job in Scotland or for personal reasons and you live in Scotland you’ll be able to apply direct to Disclosure Scotland, who will continue to process basic criminal record checks for Scotland.

A basic criminal record check shows unspent convictions. Anyone can apply for a basic criminal record checks. Many employers also use them as part of the recruitment processes. If you’re self-employed you can also apply for a basic check.

Standard and enhanced criminal record checks

Also in 2018 we’ll be introducing online standard and enhanced checks for employers and organisations. The system will allow you to:

  • register to create an online account with DBS
  • manage DBS check applications online
  • track the progress of DBS applications online and do status checks

These checks are needed for certain roles, especially when working with children and vulnerable adults.

We’ll continue to keep you updated about DBS online services over the coming months.

Use our eligibility tool to find out which criminal record check is right for you.

GOV.UK email alerts

You can sign up for GOV.UK alerts, which will notify you of any updates to our web content. Go to the DBS homepage and click on the email icon under the ‘Latest’ box.

You’ll be asked for an email address to create a subscription, and can choose how often you’d like to be alerted when DBS publishes web updates.

News story: Changes to identity checking guidelines


New ID checking guidelines are being introduced on 2 October 2017. These new guidelines will apply to all applications for standard or enhanced checks.

The new guidelines will run in parallel with the existing guidelines from 2 October 2017 until 29 December 2017, when the existing guidelines will cease to apply. We appreciate that you’ll need to make changes to relevant literature and inform your customers. Therefore, you can start using the new guidance from the 2 October, but have 3 months to transition fully to the new guidance.

The enhancement is being introduced so that DBS’s identity checking process is aligned with right to work checks. These state that employers must prevent illegal working in the UK by carrying out document checks on people before employing them to make sure they are allowed to work.

Detailed guide: Documents the applicant must provide


The documents needed will depend on the route the application takes. The applicant must try to provide documents from Route 1 first.

Route 1

The applicant must be able to show:

one document from Group 1, below 2 further documents from either Group 1, or Group 2a or 2b, below At least one of the documents must show the applicant’s current address.

Route 2

If the applicant doesn’t have any of the documents in Group 1, then they must be able to show:

one document from Group 2a 2 further documents from either Group 2a or 2b At least one of the documents must show the applicant’s current address. The organisation conducting their ID check must then also use an appropriate external ID validation service to check the application.

Route 3

Route 3 can only be used if it’s impossible to process the application through Routes 1 or 2.

For Route 3, the applicant must be able to show:

a birth certificate issued after the time of birth (UK and Channel Islands) one document from Group 2a 3 further documents from Group 2a or 2b At least one of the documents must show the applicant’s current address. If the applicant can’t provide these documents they may need to be fingerprinted.

Continuation sheets

The applicant can download a DBS continuation sheet for additional information they can’t fit on the DBS application form.

Unusual addresses

The applicant must make sure they fill in the address part of the form correctly if they have an unusual address, for example if they live abroad, in student accommodation or a hostel.

Group 1: Primary identity documents

Document Notes
Passport Any current and valid passport
Biometric residence permit UK
Current driving licence photocard - (full or provisional) UK, Isle of Man, Channel Islands and EU
Birth certificate - issued within 12 months of birth UK, Isle of Man and Channel Islands - including those issued by UK authorities overseas, for example embassies, High Commissions and HM Forces
Adoption certificate UK and Channel Islands

Group 2a: Trusted government documents

Document Notes
Current driving licence photocard - (full or provisional) All countries outside the EU (excluding Isle of Man and Channel Islands)
Current driving licence (full or provisional) - paper version (if issued before 1998) UK, Isle of Man, Channel Islands and EU
Birth certificate - issued after time of birth UK, Isle of Man and Channel Islands
Marriage/civil partnership certificate UK and Channel Islands
HM Forces ID card UK
Firearms licence UK, Channel Islands and Isle of Man

All driving licences must be valid.

Group 2b: Financial and social history documents

Document Notes Issue date and validity
Mortgage statement UK or EEA Issued in last 12 months
Bank or building society statement UK and Channel Islands or EEA Issued in last 3 months
Bank or building society account opening confirmation letter UK Issued in last 3 months
Credit card statement UK or EEA Issued in last 3 months
Financial statement, for example pension or endowment UK Issued in last 12 months
P45 or P60 statement UK and Channel Islands Issued in last 12 months
Council Tax statement UK and Channel Islands Issued in last 12 months
Work permit or visa UK Valid up to expiry date
Letter of sponsorship from future employment provider Non-UK or non-EEA only - valid only for applicants residing outside of the UK at time of application Must still be valid
Utility bill UK - not mobile telephone bill Issued in last 3 months
Benefit statement, for example Child Benefit, Pension UK Issued in last 3 months
Central or local government, government agency, or local council document giving entitlement, for example from the Department for Work and Pensions, the Employment Service, HMRC UK and Channel Islands Issued in last 3 months
EU National ID card - Must still be valid
Cards carrying the PASS accreditation logo UK, Isle of Man and Channel Islands Must still be valid
Letter from head teacher or college principal UK - for 16 to 19 year olds in full time education - only used in exceptional circumstances if other documents cannot be provided Must still be valid

Transparency data: DBS: structure and salaries, 2016


Senior staff dataset

The reports on the DBS senior staff list the staff who are senior civil servants or equivalent posts. They include job title, grade, organisation and salary band. The salary cost of reports column shows the total salary cost of staff working to the chief executive and each director.

Junior staff

The reports on junior staff lists all posts below senior civil servant equivalent. For each generic job title the table includes the number of posts (full time equivalent), pay scale and team name.

View Disclosure and Barring Service organogram on the Cabinet Office website.

Detailed guide: Track a DBS application


The person being given a DBS check (the applicant) can check on the progress of their application using the DBS tracking service. You’ll need the application form reference number to track the application.

Employers who are registered with DBS can track multiple applications and order blank application forms online.

Guidance: DBS privacy policies for basic checks


These privacy policies explain why we require your personal data when processing basic checks and what you can expect from us in terms of our data protection responsibilities.

Detailed guide: DBS barring referrals: Online services for referred individuals


If you’ve been referred to us you can confidentially communicate with us about your case through our secure online services.

Using our online services you can:

  • submit general enquiries
  • submit a complaint
  • start a Web chat with a customer service advisor
  • register for a secure online account with us

What are the benefits of registering for an online account?

Registering for an online account also lets you:

  • receive correspondence about your referral case
  • request details of your referral case
  • submit your representations
  • submit late representations
  • request a review of a decision to include you in one or both Barred Lists
  • manage your account

To register for an online account:

  • click ‘Register’ in the top right corner
  • click ‘Create an Individual Account’
  • follow the on screen instructions

Once registered you should activate your account by using the ‘Authorisation Code’ link in the top left hand corner and entering the code that was sent to you in the letter from DBS.

After logging into your authorised account you can check the ‘Messages’ and ‘To do list’ links in the top left hand corner.

If we’ve communicated with you an alert will appear in your ‘Messages’. If you need to take any action on your case an alert will appear in your ‘To do list’.

If you need help

You can start a web chat with a customer services advisor or you can call us on 03000 200 190