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Please find below our latest news items:

Forthcoming Infrastructure Upgrades

31 July 2017

In order to maintain robust and comprehensive systems, Disclosure Services are undertaking a major investment in infrastructure for our systems and services.

We're commencing implementation from 1st August 2017 and you may notice small changes to how our Invoices look when you receive them.

We will keep you updated of further system and operational improvements.

Transparency data: DBS: structure and salaries, 2016


Senior staff dataset

The reports on the DBS senior staff list the staff who are senior civil servants or equivalent posts. They include job title, grade, organisation and salary band. The salary cost of reports column shows the total salary cost of staff working to the chief executive and each director.

Junior staff

The reports on junior staff lists all posts below senior civil servant equivalent. For each generic job title the table includes the number of posts (full time equivalent), pay scale and team name.

View Disclosure and Barring Service organogram on the Cabinet Office website.

Detailed guide: Track a DBS application


The person being given a DBS check (the applicant) can check on the progress of their application using the DBS tracking service. You’ll need the application form reference number to track the application.

Employers who are registered with DBS can track multiple applications and order blank application forms online.

Guidance: DBS privacy policies for basic checks


These privacy policies explain why we require your personal data when processing basic checks and what you can expect from us in terms of our data protection responsibilities.

Detailed guide: DBS barring referrals: Online services for referred individuals


If you’ve been referred to us you can confidentially communicate with us about your case through our secure online services.

Using our online services you can:

  • submit general enquiries
  • submit a complaint
  • start a Web chat with a customer service advisor
  • register for a secure online account with us

What are the benefits of registering for an online account?

Registering for an online account also lets you:

  • receive correspondence about your referral case
  • request details of your referral case
  • submit your representations
  • submit late representations
  • request a review of a decision to include you in one or both Barred Lists
  • manage your account

To register for an online account:

  • click ‘Register’ in the top right corner
  • click ‘Create an Individual Account’
  • follow the on screen instructions

Once registered you should activate your account by using the ‘Authorisation Code’ link in the top left hand corner and entering the code that was sent to you in the letter from DBS.

After logging into your authorised account you can check the ‘Messages’ and ‘To do list’ links in the top left hand corner.

If we’ve communicated with you an alert will appear in your ‘Messages’. If you need to take any action on your case an alert will appear in your ‘To do list’.

If you need help

You can start a web chat with a customer services advisor or you can call us on 03000 200 190

Guidance: DBS privacy impact assessments for Release 1 services


The process of carrying out privacy impact assessments helps DBS to identify, assess and reduce any risks related to your privacy when using our services. New services are provided for people to make basic checks directly with us, or through registered organisations. New online services for barring have also been provided.

Guidance: Terms and Conditions for DBS online services


Documents which form the terms and conditions governing the contractual relationship between DBS and individuals and organisations who use our online services.

Detailed guide: Responsible Organisations


A Responsible Organisation (RO) is an organisation registered with the DBS to submit basic checks through a web service.

Responsibilities of a Responsible Organisation (RO)

An RO will capture the details of a basic check application in their system before transferring it to DBS via a web service. You can apply for basic checks with DBS by visiting the website of a Responsible Organisation.

An RO is responsible for confirming that:

  • information supplied in each application for a basic check has been checked in line with DBS identity guidance
  • the information provided in support of the basic check is complete and true
  • the applicant has provided consent to submit the application
  • they will pay DBS for basic checks that have been sent to us

Each RO must agree to DBS Terms and Conditions meet our processing standards and have a nominated accountable officer.

Responsible Organisations providing basic check services through DBS

Responsible Organisation Name Website
APCS http://www.criminalrecordchecks.co.uk/
uCheck https://www.ucheck.co.uk/

The list of Responsible Organisations who are registered with the DBS will be updated regularly.

Guidance: Basic checks


A basic check will contain details of convictions and conditional cautions that are considered to be unspent under the terms of the Rehabilitation of Offenders Act 1974. A basic check can be used for any position or purpose.

DBS provides this service if you’re living or working in England and Wales. If you live in Scotland, you can request a basic disclosure from Disclosure Scotland.

A basic check is a criminal record which you can request for yourself, or you may be asked to request a basic check by your employer.

A basic check is £25.

How to apply for a basic check

You can apply for a basic check with DBS through a Responsible Organisation registered to submit them. We’ll be introducing a new service in future for people who would like to apply directly for a basic check.

As part of your application you’ll be asked to provide evidence of your identity through the production of certain documents.

You’ll need to provide consent to the Responsible Organisation to submit and process the application on your behalf, and for them to receive a notification with the outcome of your basic check. When you apply, you can also choose if you would like to give consent for the Responsible Organisation or a third party, such as an employer, to view your electronic certificate.

If there are convictions which need to be included on your certificate, DBS will remove any consent if you previously provided it. This means that the Responsible Organisation or third party will not be able to view your electronic certificate and you can decide if you want to show it to them.

Withdrawing a basic check application

You can ask to withdraw your application online if you are logged in to your DBS online account. Alternatively, if you do not have a DBS online account you can contact us. DBS will be unable to withdraw a basic check once the certificate is ready for issue.

Basic check certificate

Most basic checks will be processed in 14 days.

It will contain details of convictions and conditional cautions that are considered to be unspent under the terms of the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 aims to give those with convictions or cautions the chance - in certain circumstances - to wipe the slate clean and start afresh. Under the Act, eligible convictions or cautions become ‘spent’ after a specified period of time known as the ‘rehabilitation period’, the length of which varies depending on how the individual was dealt with.

You can refer to the table showing rehabilitation periods attached at the top of this page, and read the relevant extract from the Rehabilitation of Offenders Act 1974.

DBS online account

If you don’t already have one, you will be invited to create a DBS online account after applying for a basic check. You can use your DBS online account to apply for an manage products and services available to you as an individual. This includes viewing your own basic check certificate online and giving consent to third parties to view it. You can get in touch with us by using webchat or sending an enquiry.

Disputing the information on your basic check certificate

You can raise a dispute about the content of your basic certificate if any of the following apply:

  • personal information is incorrect, such as a name or place of birth
  • incorrect information on the conviction details
  • the conviction details do not belong to you

You can use your DBS online account to raise a dispute related to your basic check certificate.

Guidance: Basic check guidance and policies


These documents are for Responsible Organisations who submit basic checks to DBS. Details of documents needed to verify a person’s identity are provided in the basic check identity guidance (above).

Responsible Organisations who submit basic checks to DBS on behalf of individuals will need to comply with these terms and conditions, policies and guidance.

News story: Disclosure and Barring Service is introducing new online services


In the coming months, we’ll be introducing several new digital services for you to use. We know that you’d like more online services, which will improve our processing times and help you manage your information quickly and easily.


In early September, our new barring referral system will be available. Employers and organisations will be able to submit barring referrals online and:

  • register to create an online account with DBS
  • manage one or several barring referrals online
  • share information with DBS through a secure government platform

In addition, people who have been referred to DBS will be able to set up an account to communicate confidentially with us about their case.

Basic criminal record checks

If you live or work in England or Wales you’ll be able to apply online for a basic criminal record check through DBS from January 2018. As part of the online application you’ll need to prove your identity through GOV.UK Verify.

These checks are currently managed by Disclosure Scotland, who’ll continue to process them for anyone living or working in Scotland.

A basic criminal record check shows unspent convictions. Anyone can apply for basic criminal record checks. Many employers also use them as part of the recruitment processes. If you’re self-employed you can also apply for a basic check.

Standard and enhanced criminal record checks

Also in 2018 we will be introducing online standard and enhanced checks for employers and organisations.

The system will allow you to:

  • register to create an online account with DBS
  • manage DBS check applications online
  • track the progress of DBS applications online and do status checks

These checks are needed for certain roles, especially when working with children and vulnerable adults. We’ll continue to keep you updated about DBS online services over the coming months. Use our eligibility tool to find out which criminal record check is right for you.

GOV.UK email alerts

You can sign up for GOV.UK alerts, which will notify you of any updates to our web content.

You’ll be asked for an email address to create a subscription, and can choose how often you’d like to be alerted when DBS publishes web updates.