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News

Please find below our latest news items:


News story: 1 Million Subscribers to Update Service

2017-07-24T08:29:54+01:00

The Disclosure and Barring Service (DBS) has now had over 1 million subscribers to its Update Service.

The Update Service, which was launched in June 2013, puts applicants in greater control of their information, and allows subscribers to reuse a DBS certificate when applying for similar roles within the same workforce.

Adele Downey, chief executive officer at DBS, said: “We’re delighted to reach 1 million subscribers to our Update Service. Joining the Update Service allows your employer to go online, with your consent, and carry out a free status check to find out if the information on your DBS certificate is current and up-to-date. This reduces the need for an applicant to apply for multiple checks when moving from one job to another in the same workforce or when required to complete a re-check, saving time and money. The vast majority of customers who use the Update Service have told us that they felt the Update Service improves safeguarding, which remains a priority for DBS and for government.”

You need to register to use the update service. Registration costs £13 per year (payable by debit or credit card only). There’s no charge if you’re a volunteer.

For more information about the Update Service, and to sign up, visit: https://www.gov.uk/dbs-update-service


Corporate report: Annual Report of the Independent Monitor 2015

2017-07-18T15:58:24+01:00

The third annual report of the Independent Monitor, for the period January to December 2015.


Promotional material: DBS News: July 2017

2017-07-18T14:19:58+01:00

This edition includes updates on:

  • Release 1 (R1)
  • new Director for Safeguarding, Strategy & Quality
  • Metropolitan Police
  • Update Service
  • customer satisfaction
  • ISO 9001


Transparency data: DBS board member expenses, 2016 to 2017

2016-11-02T14:23:00+00:00

Updated: Latest expenses added

You can find out about DBS board members on our website homepage


Official Statistics: Service standards for DBS checks, referrals and barring

2014-09-23T16:06:00+01:00

Updated: Update including March data now uploaded

DBS checks

We aim for:

  • 95% of all disclosures to be issued within 8 weeks from receipt
  • 0.02% or less sample check error rate for disclosure certificates (rolling 12 months)

Referrals and barring

We will aim to make sure:

  • 65% of barring cases are closed within 3 months
  • 0.5% or less sample check error rate for barring decisions (measured against rolling 12 months, available March 2016)

Police disclosure units

You can also read about how police disclosure units have performed against published service standards.


Official Statistics: DBS dataset 1: disclosure progress, information disclosed and update service subscriptions

2015-06-09T15:51:00+01:00

Updated: New data uploaded

The latest dataset for 2016 to 2017 shows on a monthly basis:

  • performance against our internal target of 95% of all disclosures issued in 56 calendar days
  • performance against our internal target of 86 % of all applications issued in 21 calendar days
  • performance against our internal target of 82% of paper applications issued in 21 calendar days
  • performance against our internal target of 88% of ebulk applications issued in 21 calendar days
  • average turnaround times for standard and enhanced disclosures
  • number of standard and enhanced disclosures issued
  • number of disclosure applications in progress
  • percentage of disclosures issued with police national computer, approved and barred list match information
  • update service subscription figures
  • update service renewal figures
  • update services status changes
  • update service status checks
  • volume of adult first checks completed


Official Statistics: DBS dataset 2: response times for complaints, enquiries and disputes

2015-06-09T15:51:00+01:00

Updated: New data uploaded

The latest dataset for 2016 to 2017 shows on a monthly basis:

  • performance against our target of 97% of complaints responded to within 10 working days
  • number of complaints completed by type
  • performance against our target of 98% of enquiries responded to within 10 working days
  • number of enquiries completed by type
  • performance against our target of 98% of disputes (disclosed information) within 15 working days
  • number of disclosed information disputes which were upheld and not upheld
  • performance against our target of 97% of disputes (application details) within 10 working days
  • number of application details disputes which were upheld and not upheld
  • freedom of information response times
  • subject access response times


Official Statistics: DBS dataset 3: number and type of registered and umbrella body applications

2015-06-09T15:52:00+01:00

Updated: New data uploaded

The latest dataset for 2016 to 2017 shows on a monthly basis:

  • volume of registered/umbrella body applications
  • volume of all registered/umbrella bodies non volunteer applications
  • volume of all registered/umbrella bodies volunteer applications
  • volume of all registered/umbrella bodies paper applications
  • volume of all registered/umbrella bodies ebulk applications
  • volume of all registered/umbrella bodies standard applications
  • volume of all registered/umbrella bodies enhanced applications
  • volume of all welsh language applications
  • de-registered registered/umbrella bodies


Official Statistics: DBS dataset 4: barring cases and appeals

2015-06-09T15:52:00+01:00

Updated: New data uploaded

The latest dataset for 2016 to 2017 shows on a monthly basis:

  • performance against our target of 65% of all barring cases closed in 3 months (90 calendar days)
  • performance against our target of 80% of all barring cases closed in 6 months (180 calendar days)
  • performance against our target of 91% of all barring cases closed in 12 months (360 calendar days)
  • average barring case closure timescales
  • barring referrals received
  • number of barring appeals upheld and not upheld
  • barred list numbers
  • barred list numbers by year


Official Statistics: DBS checks: police performance summary

2013-03-25T00:00:00+00:00

Updated: Newly updated

Advanced notice of new publishing method

Delivering excellent customer service is one of the highest priorities for the DBS. In order to make sure that the service we provide is of the highest standard to our customers, we monitor the performance of all police forces against set turnaround targets and we continually review our method of how we present that information.

DBS has recently revised the police Service Level Agreement (SLA) targets and this new method of publishing police data will be available on our website monthly from May to bring the police performance targets in line with Public Service Standards (PSS). This enables us to calculate performance in the same consistent way and to agree and implement new targets that would robustly represent the performance and delivery of DBS PSS targets. This will include all current outstanding data, from October 2016 to present.

Once published, you will also see that we have taken the opportunity when revising the police timeliness targets to develop a wider balanced scorecard of measures which enables us to assess performance against quality, productivity and value for money. This provides DBS and partners with information that we are able to use to support both the improvement in overall performance of forces, and the safeguarding of children and vulnerable adults.

Tracking your application

You can use online tracking to check the progress of your DBS application.

If you have any other queries you can contact us.

Police performance

If you have applied for an enhanced DBS check, we ask the police if they have any information about you which they reasonably believe to be relevant, and should be disclosed on a DBS check.

The performance of each police force contacted can impact on our ability to meet our performance targets.

The performance service standards between the DBS and each police force are:

  • 85% of checks must be completed in 14 days
  • 90% of checks must be completed in 18 days*
  • 95% of checks must be completed in 25 days
  • 100% of checks must be completed in 60 days

*Failure to achieve this target may affect our ability to meet our public service standard target for enhanced DBS checks.

An enhanced criminal record check may be sent to any number of police forces, not just those with responsibility for policing the area where the applicant lives, to carry out searches of locally held information.

Average turnaround times for DBS checks at police forces

This is taken from the first time a force is sent a check for an applicant, to the last time they close a check for the same applicant, but doesn’t include conflict time.

It includes time it may have taken an applicant to respond to any representations requested by police forces, which can impact on the overall time at force. One application could be sent to different forces.

Factors affecting police performance

Past police performance is not indicative of current or future performance. Performance can vary month-by-month as a result of any combination of the following factors:

  • demand - fluctuations in demand for DBS checks, over and above anticipated volumes (police are staffed and resourced according to forecast application intake volumes)
  • staffing - local recruitment and retention issues
  • systems/process - system changes, additions, upgrades and associated changes to processes and practices (including those that arise from changes in legislation and from government directives)

The police performance against these service standards is published on a monthly basis.

Use the tabs along the bottom of the document to view monthly statistics.