Not only are we one of the longest serving Umbrella bodies in the UK, we also process more Basic checks than any other independent organisation. Click on the infographic to look at some more key facts about our business, you may be surprised at what you find!
CUSTOMER SERVICE FEEDBACK SURVEY
We pride ourselves on the service we provide to our valued clients ensuring that we continue to deliver on our promise to them is incredibly important to us. Click on the infographic to see the latest results of our Customer Service Feedback survey!
THE ROAD TO A FASTER DBS CHECK
The road to a successful DBS check can sometimes be a bumpy one…
Take a look at our 5 step infographic by clicking on the image which will set you on the road to a faster DBS check and help you to avoid those nasty speed bumps!
If we told you that we work with over 1,600 educational establishments in the UK, would you believe us? Our Education infographic makes interesting reading, come and have a look!
Did you know that we processed over 30,000 applications for roles within the Care Sector in 2019? Have a look at our Care Sector infographic for more key facts and interesting statistics!
Important considerations before you begin
Before you start your Individual Basic DBS Check, it is extremely important that you ask yourself the below questions and fully read the information carefully.
1. Am I applying for my DBS Check in the right place?
If you have been asked by an organisation that is registered with Disclosure Services to conduct a DBS Check, you will need to log into our Client Portal here rather than applying for an Individual Basic DBS Check.
The organisation that has asked you to complete a check will be able to provide you with the logins that you need to gain access to the portal.
Should you continue to proceed and pay for an Individual Basic DBS Check through this portal, your check will be processed by our team and the information will be sent to the DBS for which we will be invoiced.
We will be unable to offer you a refund for applications that have been submitted through the wrong portal or that you no longer require.
2. Am I able to get my identity verified by a Registered Professional?
As part of your application, your identity will need to be verified by a Registered Professional, somebody that has one of the job titles listed here.
COVID-19 : We understand that due to COVID-19, this has become somewhat of a difficult process for people. However, it is incredibly important that you do not progress with your application unless you are able to get your documents verified by a Registered Professional.
Most Registered Professionals will not charge you for this service, but we always recommend asking one that is familiar to you to be sure.
We will be unable to offer a refund for applications that cannot be completed due to an individual being unable to verify their identity.
3. Will I need a paper copy of my certificate in the future?
When completing your application, you will be asked whether you want to receive a ‘Digital’ copy of your certificate or a ‘Paper’ copy.
If you choose to receive a ‘Digital’ copy of your certificate, you will be unable to request a ‘Paper’ certificate at a later date. The DBS will send you a letter by post to your current address containing an activation code and information on how to access your ‘Digital’ certificate on their website. Therefore, please make sure that you have access to this location.
This is a rule stipulated by the Disclosure and Barring Service (DBS), and as an Umbrella Body, we have to abide by these rules when processing applications.
We will be unable to offer a refund to applicants that have chosen the wrong option on their application. We are also unable to amend an application on your behalf.